01
Scheduling & Rescheduling
Confirm scheduled dates and communicate changes as early as possible.
TERMS & EXPECTATIONS
Clear Policies. Clear Expectations.
These policies establish general expectations for scheduling, cancellations, conduct, eligibility, facilities, privacy, documentation, and other matters associated with Triple A Coach services and events.
PROFESSIONAL EXPECTATIONS
Know What to Expect Before You Arrive.
Clear expectations allow everyone to plan appropriately, communicate effectively, and understand their respective responsibilities before a scheduled service or event.
BUSINESS POLICIES
Clear Expectations Create a Better Experience
These policies apply generally to clients, students, organizations, participants, visitors, and others interacting with Triple A Coach unless different terms have been established in writing for a specific service, event, contract, or program.
02
Cancellations & Refunds
Cancellation and refund eligibility may depend on timing and non-recoverable costs.
03
Conduct & Safety
Professional, lawful, safe, and respectful conduct is expected.
04
Eligibility & Compliance
Participants remain responsible for meeting applicable eligibility and administrative requirements.
05
Weather & Facility Changes
Weather, closures, emergencies, and facility restrictions may require changes.
06
Privacy & Records
Information may be maintained for legitimate business, documentation, and compliance purposes.
07
Government Requirements
Government agencies determine their own eligibility, licensing, permitting, and approval requirements.
08
Third-Party Facilities
Facilities and partner organizations may maintain additional rules, fees, waivers, and requirements.
POLICY 01
Scheduling & Rescheduling
Scheduling
Appointments, classes, consultations, events, and other scheduled services should be confirmed before arrival. Clients are responsible for verifying the scheduled date, time, location, and any applicable preparation requirements.
Rescheduling
Requests to reschedule should be made as early as possible. Rescheduling requests made within 72 hours of the scheduled service may be subject to a $25 rescheduling fee.
Current Rescheduling Policy:
A $25 rescheduling fee may apply when a change is requested
within 72 hours of the scheduled appointment or service.
Late Arrival
Arriving late may reduce the amount of time available for the scheduled service. When other clients, facility reservations, or scheduled commitments are involved, the original end time may still apply.
No-Shows
Failure to appear for a scheduled service without prior communication may be treated as a missed appointment and may affect eligibility for rescheduling, credits, or refunds.
POLICY 02
Cancellations & Refunds
Refund eligibility may depend on when a cancellation is requested, the type of service involved, facility or venue commitments, instructor commitments, materials already purchased, administrative expenses, and other non-recoverable costs.
Certain events, programs, reservations, special orders, deposits, custom services, or third-party costs may have separate cancellation terms.
When specific cancellation or refund terms are provided for an event, course, contract, invoice, registration, or other service, those specific terms may control.
Detailed Refund Information:
Review the dedicated
Refund & Cancellation Policy
for the current detailed cancellation and refund terms.
POLICY 03
Conduct & Safety
Clients, students, participants, and visitors are expected to conduct themselves professionally and follow applicable staff, instructor, venue, facility, and event directions.
- Follow applicable facility and event rules.
- Follow lawful staff and instructor directions.
- Treat other participants, staff, and visitors respectfully.
- Do not participate while impaired.
- Avoid disruptive, threatening, reckless, or unlawful conduct.
Triple A Coach may pause, restrict, or terminate participation when conduct creates a safety concern, materially disrupts the activity, violates applicable rules, or otherwise makes continued participation inappropriate.
POLICY 04
Eligibility & Compliance
Clients are responsible for meeting any legal, administrative, employment, licensing, permit, agency, organizational, prerequisite, identification, or other eligibility requirements that apply to their individual circumstances.
Completion of a Triple A Coach service does not by itself guarantee approval by a government agency, employer, licensing authority, certifying organization, facility, or other third party.
When documentation or prerequisites are required, clients should confirm that they have satisfied those requirements before the scheduled service.
POLICY 05
Weather & Facility Changes
Outdoor activities, facility-based services, special events, and other scheduled activities may be affected by weather, emergencies, closures, restrictions, facility availability, staffing issues, or other circumstances outside the reasonable control of Triple A Coach.
When necessary, Triple A Coach may adjust the schedule, location, format, or other logistical details of a service or event.
When a significant change is required, reasonable efforts will be made to communicate updated information to affected participants.
POLICY 06
Privacy & Records
Client and participant information may be collected and maintained for legitimate administrative, scheduling, communication, documentation, compliance, payment, recordkeeping, and business purposes.
Information may also be provided to an applicable government agency, facility, certifying organization, service provider, or other third party when required for the applicable service or when otherwise authorized or required.
Clients should avoid sending unnecessary sensitive information through unsecured communication channels.
POLICY 07
Government Requirements
Information provided by Triple A Coach regarding laws, regulations, licensing, permits, applications, agency procedures, or similar requirements is provided for general informational purposes.
Government eligibility decisions, licensing decisions, permits, approvals, applications, processing times, fees, forms, and administrative requirements are controlled by the appropriate government authority.
Laws, regulations, agency procedures, forms, fees, and other requirements may change. Clients should verify important requirements using the current information provided by the responsible authority.
POLICY 08
Third-Party Facilities
Some Triple A Coach services and events are conducted at facilities owned, operated, or controlled by third parties.
Participants may be required to comply with additional requirements established by the facility or event host. These may include:
- Facility fees
- Identification requirements
- Waivers or releases
- Check-in procedures
- Dress or equipment requirements
- Hours and access restrictions
- Facility-specific conduct standards
Triple A Coach does not control policies established independently by third-party facilities, agencies, organizations, vendors, or event hosts.
IMPORTANT INFORMATION
Policies May Be Updated
Triple A Coach may revise these policies when business practices, legal requirements, administrative requirements, facilities, services, or other circumstances change. The version published on this page should be reviewed for the most current general policy information.
QUESTIONS ABOUT A POLICY?
Ask Before Your Scheduled Service
If you have a question about scheduling, cancellations, eligibility, facility requirements, documentation, or another policy, contact Triple A Coach before your scheduled service so the issue can be addressed in advance.